A 50% deposit is required to secure custom orders. If you cancel or change your mind after your booking has been confirmed, the deposit is generally non-refundable as your date has been reserved and planning or purchasing for your order may have commenced.If you need to change your event or collection date, please contact Crumbs & Confetti Co as soon as possible. Date changes are subject to availability. Additional costs may apply where ingredients, decorations, toppers or personalised items have already been purchased or prepared for the original order.Refunds are not provided for change of mind once an order has been completed as agreed.If there is a problem with your order, please contact Crumbs & Confetti Co as soon as possible so the issue can be assessed and an appropriate solution provided.Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law.